Clade Health Online Privacy Policy

Last Updated: January, 2025

This Privacy Policy ("Policy") explains how Clade Health LLC., its subsidiaries, divisions, and affiliates ("Clade Health," "we," "us," or "our") collect, use, disclose, and manage personal information provided through our websites, social media, email, mobile apps, and other online services ("Service").

Children Under 18

The Service is not intended for individuals under 18, and we actively take measures to prevent their registration or use of the Service. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us, and we will promptly delete such data.

Information Collection

Clade Health collects personal information in the following ways:

• Directly Provided:
  • Information you provide when using our Service, such as your name, contact details, account details, survey responses, reviews, or transaction data.
  • This may include signing up for an account, subscribing to our services, completing surveys, or participating in promotions.
• Indirectly Obtained:
  • We may receive information from third-party affiliates, partners, or marketing companies. This could include your email address, purchase history, or preferences.
• Automatically Collected:
  • When you interact with our Service, we automatically collect data using cookies and similar technologies. This includes your IP address, device information, geolocation, and online activity.

We only collect the minimum necessary personal information for the purposes outlined in this Policy and retain it only as required to fulfill these purposes.

Use of Information

Clade Health uses personal information to:

• Operate, maintain, and improve our Service.
• Communicate with you about your account, transactions, or promotional opportunities.
• Provide customer support and address inquiries or issues.
• Process payments and complete transactions.
• Customize and enhance your user experience.
• Comply with legal obligations or enforce our rights.

Sensitive information, such as health data, is only collected when necessary and is not used to infer personal characteristics.

Sharing Information

We do not sell, trade, or rent your personal information. However, we may share your information under specific circumstances:

• With Service Providers:
  • Third-party companies assisting with payment processing, analytics, customer support, and other operational functions. These parties are obligated to use the data only for the intended purpose.
• With Business Partners:
  • Trusted partners who provide goods or services we believe may interest you. Your information may be used to complete transactions or deliver services.
• For Legal Compliance:
  • To comply with legal obligations or respond to requests from law enforcement or government authorities.
• In Business Transfers:
  • During mergers, acquisitions, or other business transfers, your personal information may be included as part of the transferred assets.

Cookies and Tracking

Clade Health uses cookies, web beacons, and similar technologies to enhance the functionality of our Service and provide you with tailored content. These technologies help us analyze user behavior, improve our services, and deliver relevant advertising.

You can adjust your browser settings to refuse cookies; however, this may affect certain features of the Service. At this time, we do not respond to "Do Not Track" (DNT) signals from browsers.

Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Clicking on these links means you are subject to the privacy policies of those websites.

Your Choices and Rights

You have the following rights regarding your personal information:

• Opt Out of Marketing Emails:
  • Unsubscribe using the link in the email or by contacting us at support@clade.health.
• Access, Correct, or Delete Your Data:
  • Contact us to review, update, or request deletion of your personal information.
• Manage Cookie Preferences:
  • Adjust your browser or device settings to control cookies and tracking technologies.

Security Measures

Clade Health uses reasonable measures to protect your personal information from loss, misuse, and unauthorized access. These measures include encryption protocols for sensitive data. Despite these precautions, we cannot guarantee absolute security. Report any concerns to support@clade.health.

International Data Transfers

By using our Service, you consent to the transfer and processing of your information in the United States or other jurisdictions with different privacy laws. Your data may be subject to disclosure per local laws in those jurisdictions.

Policy Updates

We may update this Policy periodically to reflect changes in our practices or applicable laws. Significant updates will be communicated through the Service or via email. Continued use of the Service indicates your acceptance of the updated Policy.

State-Specific Rights

Residents of California, Nevada, Virginia, and Colorado have additional privacy rights, including:

• The right to access, correct, or delete personal information.
• The right to opt out of data sales or profiling (if applicable).
• Appeal options if a request is denied.

For specific details, contact us at support@clade.health. 

Contact Us

For questions, concerns, or requests regarding this Policy, contact us at:

• Email: support@clade.health

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