Clade Health Online Terms of Use

Last Updated: January, 2025

These Terms of Use ("Terms") govern your access to and use of any website, mobile application, social media site, or other digital platform, including all services, features, and transactions (collectively the "Service"), provided by Clade Health LLC., its subsidiaries, and affiliates ("Clade Health").

Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with Clade Health’s Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must immediately stop using the Service. Your continued use of the Service after any changes to the Terms constitutes your acceptance of the updated Terms.

Eligibility

The Service is intended for use by individuals who are at least 18 years old. If you are under 18, you must have parental or guardian consent to use the Service. The Service is not designed or intended for use by children under the age of 18, and such use is prohibited.

Changes to the Terms

Clade Health reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Service. We encourage you to regularly review these Terms to stay informed about any updates. If you are a registered user, we may notify you of material changes via email. Your continued use of the Service after any updates signifies your agreement to the modified Terms.

Use of the Service

The Service is provided for personal, non-commercial use only. When using the Service, you agree to:

• Provide accurate, current, and complete information as requested.
• Not use the Service for any unlawful or harmful purpose.
• Maintain the security of your account credentials and prevent unauthorized access to your account.

You are responsible for all activity conducted through your account. Clade Health is not liable for unauthorized access or misuse of your account. If you suspect a security breach, contact us immediately.

Medical Disclaimer

Clade Health facilitates communication between patients and independent healthcare providers. Providers are solely responsible for the quality of care and services they deliver. Clade Health does not provide medical advice, diagnosis, or treatment and is not liable for any medical care you receive. In the event of a medical emergency, call 911 immediately.

Clade Health does not endorse specific providers, treatments, or products. Your reliance on any provider or information obtained through the Service is at your own risk. Always seek advice from a qualified healthcare provider regarding your medical concerns.

Intellectual Property

The Service and its content, including text, graphics, logos, and software, are the property of Clade Health or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or use the content for commercial purposes without prior written permission.

Clade Health grants you a limited, revocable, non-transferable license to access and use the Service for personal use. This license does not grant ownership of the Service or its content. Any unauthorized use terminates this license.

Payment Terms

Certain features of the Service may require payment, including subscriptions or transactions. Fees are displayed in U.S. dollars and are non-refundable unless stated otherwise. Payments may be subject to taxes or additional charges. Clade Health reserves the right to modify pricing or payment terms with notice. Payments are processed through third-party services, which are subject to their terms and conditions.

User Content

By submitting content to the Service, such as reviews or comments, you grant Clade Health a perpetual, worldwide, royalty-free license to use, reproduce, and distribute your content. You are responsible for the content you submit and any consequences of sharing it publicly.

Links to Third-Party Sites

The Service may include links to third-party websites or resources. Clade Health does not control or endorse these third-party sites and is not responsible for their content, security, or privacy practices. Use of such links is at your own discretion and risk.

Termination of Access

Clade Health reserves the right to suspend or terminate your access to the Service at any time, including for violations of these Terms. Termination does not relieve you of any obligations incurred prior to termination, nor does it waive Clade Health’s rights to seek further remedies.

Limitation of Liability

The Service is provided "as is" without warranties of any kind. Clade Health is not responsible for indirect, incidental, or consequential damages arising from your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using it.

Indemnification

You agree to indemnify and hold Clade Health harmless from any claims, losses, liabilities, or expenses arising from your use of the Service, violation of these Terms, or actions by others using your account.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. All disputes will be resolved through binding arbitration in New York, except for claims related to intellectual property rights.

Contact Information

For questions, concerns, or assistance, contact Clade Health at:

• Email: support@clade.health 

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